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Terms and Conditions That Govern Your city99 Account

These terms set out what you agree to when you create and use a city99 account — covering deposits through JazzCash, Easypaisa, and Raast, account conduct, and access eligibility depending on local law and your region.

Account eligibility applies where local law permitsJazzCash, Easypaisa, Raast coveredThese terms may be updated with noticePakistan-region access rules apply

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What These Terms Actually Cover

city99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you confirm that you have read and accepted these terms in full. They apply to every action on your account — from your first JazzCash deposit to any withdrawal you request through Easypaisa or Raast. We may update these terms

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from time to time; when we do, we will post the revised version on this page and, where the change materially affects your account, notify you through your registered contact. Continued use of your account after an update means you accept the revised terms. Access to
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city99 depends on local law and is available only in eligible regions. It is your responsibility to confirm that using this platform is permitted where you are located. We do not accept accounts from regions where access is restricted by local regulation. Your account is personal
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and non-transferable. Sharing login credentials or attempting to operate more than one account is a breach of these terms and may result in account suspension. Deposits made via JazzCash, Easypaisa, or Raast are processed subject to our deposit policy, which forms part of these terms. All
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account balances and transaction records are maintained in our system and treated as authoritative.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERIES

How to Reach Us About These Terms

If a clause in these terms is unclear, or if you believe your account has been affected by a policy decision you disagree with, reach out directly. We handle terms-related queries separately from general account support so your question goes to the right person. You can contact us through live chat, email, or our on-site support form — whichever suits you.

Live Chat Open the chat window from any page on city99 to ask about a specific clause, an account restriction, or a transaction query linked to these terms.

Email Support Send a detailed message to our support address if your query involves account records or a formal objection to a terms-based account decision.

On-Site Form Use the contact form in your account dashboard to submit a written terms query and receive a tracked response tied to your account ID.

ACCOUNT INTEGRITY

How We Protect and Manage Your Account Under These Terms

These terms are not just rules on paper — they describe how we actually operate your account day to day. From the moment you verify your identity to the way we process a Raast withdrawal request, each step follows the policy set out here. If something changes on our end, we tell you first.

Identity Verification

We verify your account before processing withdrawals. You will be asked to confirm your identity through a document check, which is required under our account policy.

Transaction Records

Every JazzCash deposit, Easypaisa transfer, and Raast payment on your account is logged. You can request a transaction statement from the account section at any time.

Account Suspension Policy

If we detect a breach of these terms — such as duplicate accounts or misuse of payment methods — we may suspend access pending a review. We will notify you through your registered contact.

Terms Change Notification

When we update these terms in a way that affects your account or wallet, we post a notice on this page and send an alert to your registered email before the changes take effect.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — covering eligibility, deposits, account conduct, and what happens if you disagree with a decision.

These terms apply to every person who opens or uses a city99 account. Access depends on local law and is available only where permitted in your region.

We post the updated version on this page. If the change materially affects your account, we notify you by email before it takes effect. Continuing to use your account means you accept the update.

No. These terms permit one account per person. Duplicate accounts are a breach and may lead to suspension of all linked accounts pending a review.

Yes. All deposits — whether through JazzCash, Easypaisa, or Raast — are processed under our deposit policy, which forms part of these terms and is binding on your account.

Contact us through live chat or email with your account ID and the specific clause you are disputing. We review each formal objection and respond through your registered contact.

Log into your account dashboard and use the transaction history section to view or download your records. For a formal statement, submit a request through the on-site support form.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your city99 Account

How to Reach Us About These Terms

How We Protect and Manage Your Account Under These Terms

Identity Verification

Transaction Records

Account Suspension Policy

Terms Change Notification

Frequently Asked Questions About These Terms

01 Who do these terms apply to?

02 What happens if the terms are updated?

03 Can I have more than one account?

04 Are my JazzCash and Easypaisa deposits covered by these terms?

05 What can I do if I disagree with a terms-based account decision?

06 How do I request a copy of my account transaction history?

Terms & Conditions

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