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How city99 Handles Your Personal Information

When you open an account with us, you share personal details — your name, contact number, and payment method whether that is JazzCash, Easypaisa, or Raast.

Account data handled securelyJazzCash, Easypaisa, Raast payment data protectedYour rights explained clearlyNo data sold to third parties
city99 How city99 Handles Your Personal Information
HOW WE PROTECT YOU

Data Security and Account Privacy Standards

We take a few concrete steps to keep your data safe rather than making vague assurances. SSL encryption covers every page, so data moving between your device and our servers — including your Easypaisa wallet number or Raast account details — is not readable in transit. Account access requires OTP verification on new devices, which means a stolen password alone is not enough to get in. We keep your data only for as long as your account is active or as local law requires, and you can request deletion at any time through support.

SSL Encryption

All data in transit — including JazzCash and Raast payment details — is encrypted end-to-end so it cannot be intercepted between your device and our servers.

OTP Device Checks

Any login from an unrecognised device triggers an OTP sent to your registered number. Your account stays accessible only to you, even if your password is compromised.

Limited Data Retention

We hold your personal data only while your account is open and for the period required under applicable law. Once that period passes, the data is deleted from our records.

No Third-Party Data Sales

Payment processor and fraud-check partners receive only what they need to complete their task. We do not sell, rent or trade your personal profile to any marketing company.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or remove personal data we hold on your account, reach out through any of the channels below. For payment-related queries — such as a JazzCash or Easypaisa transaction that appears on your record — include your account number and transaction reference so we can locate the entry quickly. We aim to respond to data requests within the timeframe required by applicable rules.

Team online

Live Chat

Start a chat session from any page on city99. Mention your account number and describe the data query so the agent can pull the right record straight away.

Email Support

Write to our support address with your registered phone number and a clear description of the data you want to access, correct, or remove from your account.

Account Settings

Go to your account settings on mobile or desktop, open the Privacy section, and submit a data request form directly. No need to wait for an agent.

Common Questions About Your Privacy at city99

The questions below cover the situations Pakistan account holders ask about most — from what happens to your Easypaisa record after a withdrawal to how you remove your data entirely. If your question is not here, contact support through live chat.

We store your name, phone number, email, and the payment identifiers linked to your account — such as your JazzCash or Easypaisa mobile number used during deposits and withdrawals.

No. Payment transaction records are stored on your account and are not shared with other account holders. Only authorised staff and the relevant payment processor can access them for verification purposes.

Yes. Contact support via live chat or email with your registered number and a deletion request. We will process it within the timeframe required by applicable rules and confirm once done.

We use cookies to remember your login session and to show relevant game categories in the lobby. You can adjust cookie preferences through your browser settings, though some account features may not work without session cookies.

We share data only with payment processors like those handling Easypaisa and Raast transfers, and with fraud-detection services. Each partner is contractually restricted to using that data only for its stated purpose.

Go to account settings and edit your profile details directly. For identity documents or payment method details, contact support via live chat with the corrected information and your account number.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.