Reference

What Governs Your Account and Our Platform

These legal terms set out the rules that apply between you and city99 when you access the platform in a supported region. Availability depends on local law, and it is your responsibility to confirm access is permitted where you are located.

Account Terms Apply at RegistrationPakistan-Eligible Regions OnlyPolicy Updates Posted HereLive casino and slots
city99 What Governs Your Account and Our Platform
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about our terms, want to request a data correction, or need clarification on an account decision, you can reach us through these channels. Response times vary by volume, but policy-related queries are treated as priority cases and handled by our account compliance team.

Live Chat Open the chat icon from any page on city99. Use this for urgent account or policy questions — our team reviews legal queries separately from general support tickets.
Email Support Send your legal query or data request to our support address. Include your registered account ID so we can locate your record quickly and respond accurately.
Account Help Centre The Help Centre inside your account wallet lists policy documents, suspension appeals and data-request forms — all accessible after you log in from your mobile or desktop.
YOUR RIGHTS EXPLAINED

Data Handling, Cookies, Security and Account Retention

We hold only the data needed to operate your account securely and process your transactions through JazzCash, Easypaisa, or Raast. You can request a copy of your data or ask us to correct inaccurate records at any time through the Help Centre. Cookies on city99 are used to keep your session active and remember your payment preferences — you can adjust browser cookie settings, though some account functions may not work without them.

Data You Can Request You can ask for a full copy of the personal data we hold on your account. Submit the request through the Help Centre inside your account wallet and we will process it promptly.
Account Security Steps Each login uses OTP verification sent to your registered mobile number. We do not store raw passwords. Keep your registered number current to avoid being locked out of your account.
Retention Period We retain your account data for as long as your account is active. After closure, records are kept for the period required by applicable regulations, then securely deleted.
Correction and Deletion Rights If your name, phone number, or payment details are recorded incorrectly, contact support with proof of the correct information. We will update or remove the record as required by law.

Common Legal and Policy Questions from Our Account Holders

These are the questions we get most often around account rules, data rights, and legal access. If your question is not here, reach us via live chat or email with your account ID ready.

Access depends on local law and is available only where regulations in your region permit it. You are responsible for confirming that use is lawful where you are located before opening an account.

Log into your account, go to the Help Centre, and submit a data access request. Include your registered account ID so our compliance team can locate and prepare your records accurately.

After account closure, we retain your records for the period required under applicable regulations. Once that retention window closes, data is securely deleted from our systems.

We post all term updates on this page with an effective date. Continuing to use the platform after that date is treated as acceptance. We recommend checking this page periodically for changes.

You must use your own verified payment details — JazzCash, Easypaisa or Raast — and hold only one account. Multiple accounts or fraudulent payment attempts may result in permanent suspension.

Contact us via live chat or email with your account ID and a description of the issue. Suspension appeals and payment disputes are reviewed by our compliance team, separate from general queries.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.